Refusal to give refund due to not knowing Hindi

Chennai: Restoration aggregator and food delivery company Zomato has come up with a shocking case. The company's customer care agent refused to give a refund to Tamil because he did not know Hindi. The company has since apologized to the man and fired the employee for doing so.

This forced the company to apologize when a customer started a campaign with the hashtag Reject Zomato and it started trending. However, the company's founder, Deepinder Goyal, later took the employee back to work, saying the mistake was inadvertent.

Earlier Vikas had ordered food from Zomato and then complained that his item was missing. Customer Care said the amount could not be refunded as I did not know Hindi. With that he told me that as an Indian I should know Hindi. He tagged me as a liar because he did not know Tamil. Does Zomato's customer care agent talk to the customer this way. He tweeted back all this and tagged the company, sharing screenshots with it. Zomato's agent told Vikas that Hindi is the national language of the country. This led to a dispute between the two languages. Zomato apologized for his employee's behavior because of this.

Zomato's Twitter handle said: "We have fulfilled his contract because of the agent's ignorance about our diverse heritage. Contrary to our protocol and agent behavior sensitivity, we train our agents on a regular basis. He said the statement of the sacked employee did not reflect the company's attitude towards language and diversity. He further said that he is developing the Tamil version of the mobile app and has also formed a local team to do marketing in the local language in the state. He pointed out that he has chosen renowned Tamil musician Aniruddha Ravichandran as the local brand ambassador.